Product Management

In the fiercely competitive market, product quality and safety are crucial for the Wah Li Group, key to winning consumer trust. To this end, the group has strengthened governance in three areas: First, establishing a Product Quality and Safety Management Committee at the senior leadership level within each business unit, responsible for strategic planning and supervision; Second, setting up quality management departments in each factory, tasked with daily testing, monitoring, and improvement; Third, clarifying specific responsibilities for product quality and safety across all departments, ensuring accountability.

Huali Group Quality Policy

Comprehensive Management of Product Quality Risks and Opportunities

Risk Management

The quality risk and opportunity management of Huali Group is a systematic process. By comprehensively identifying, assessing, responding to and improving quality risks, as well as identifying, assessing, utilizing and summarizing quality opportunities, we can ensure the stability and reliability of product quality, and at the same time seize the opportunity of quality improvement to enhance the competitive advantage of the group.

Group Quality Risks and Corresponding Measures in 2024

Opportunity Management

In the management of risk assessment in quality, we not only focus on risks but also actively identify opportunities. By conducting in-depth analysis of market demand, technological advancements, and the dynamics of competitors, we can uncover potential market opportunities and threats. Based on this, we have developed a series of strategies aimed at accurately seizing opportunities and effectively addressing threats, thereby continuously improving the quality of our products and services to meet and exceed customer expectations.

Group Quality Opportunities and Corresponding Measures in 2024

Quality Objectives Management

Achievement of quality objectives in 2024

In 2024, there were no major safety and quality liability accidents related to products and services, nor any product recall events.

Customer Relations

Huali Group follows the customer-oriented principle, continuously providing high-quality products and services that meet or exceed customer expectations, and implements customer satisfaction surveys. The group’s target for 2024 was 100%, with actual customer satisfaction reaching 99.99%, and customer coverage achieving 100%. At the same time, regarding quality complaints occurring  within the group, a quality issue analysis team has been established in the group’s factories to perform root cause analysis and provide solutions. Additionally, the group has established a series of timely feedback processes and holds relevant departments accountable to prevent recurrence.

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